FAQ

We recommend emailing us at hello@troublesome.co prior to visiting our shop with your return or exchange. This allows our team to locate your order, properly verify it, then process the return/exchange.

If you are unable to make a return in person, you will be responsible for shipping the item to our address (1090 College Street, Toronto, ON, Canada M6H 1B3).

Once the items have been received, we will refund your order. Please email us before shipping your item so we can validate your return.

Troublesome is not responsible lost items by our shipping provider.

We ship with Canada Post.

Additional duties or taxes may apply for international shipments upon arrival. Troublesome is not responsible for additional costs incurred as a result of duties. Shipping & duties are non-refundable.

If your order arrives damaged, please email us at hello@troublesome.co with your order number, a description of the defect, and a photo and we will do our best to sort things out!

We do! Just choose 'local pickup' at checkout. You will be notified via email when your order is ready to be picked up. Please be mindful that orders can only be picked up during our regular business hours.

No, we are closed on Mondays.